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Terms and Conditions

Making an order in this shop (LOWCARB A1C) means you are agree with our terms and conditions.

  • For hygiene and safety consideration, no return or exchange for all food merchandise sold. We will check the goods before delivery to ensure the packages are in good condition.
  • Only if the goods are faulty, damaged (with no fault on customer’s part), or the goods are not what you ordered, or the delivery is of an incorrect quantity, the sold goods can be exchanged or returned, provided that:
    1. the goods are unused and kept in the condition originally sold and delivered to customer, together with all bags and packages
    2. customer provides photo(s) of the damaged goods to our email: love@lowcarba1c@gmail.com
  • The prices of goods are charged as shown when you place the order.  We reserve the right to make changes of the prices of goods at our sole discretion absolutely.
  • We reserve the right not to accept an order or decline delivery of goods to any customer at our sole discretion absolutely.
  • We reserve the right to charge extra costs for special delivery arrangements.
  • No alteration of delivery arrangement are accepted when the order is sent out.
  • We reserve the right to charge an additional delivery fee if the recipient fail to accept delivery at the nominated delivery time.
  • Promotion code, coupon or discounts offered by us shall only be applicable for one-off purchase at our site.
Promotion code and coupon are neither refundable nor redeemable for cash. Any unused amount will be forfeited.

We reserve all the right to terminate or vary any promotion code, coupon or discount.